Jira Service Desk Features Ppt

With jira service desk you can set up advanced sla metrics report on performance in real time and drive your team forward with highly visible sla targets.

Jira service desk features ppt.

Add confluence to jira service desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization. Jira service desk a modern and flexible service desk experience that streamlines customer requests and boosts your it team s efficiency taking your service desk to a whole new level. To create a project the user should login as a jira service desk admin and then click on project create project. Millions of developers around the world count on the power and extensibility of jira to help them to manage their work.

Jira service desk jsd is our help desk tool it provides you with customer facing portals enhanced slas agent queues and more including enhanced reporting on service response times. Generally speaking jira is mostly used by it teams that aim to provide back to back services as it helps them produce a better approach. Besides the customer portal it also accepts issues through email. Jira service desk is a system that is specifically tailored to meet the needs of itsm it service management companies as well as to provide high quality customer service.

Hi we have started jira from 2 days and we requried any supporting documents like videos ppt document etc. Spin up new services with jira service desk s intuitive codeless setup and configuration. Deliver exceptional it service fast. For our internal team jira training.

Jira 2 jira core features the following table explains some of the most important and commonly used features in detail for better understanding. Unique features like mentions collaborative editing and macros make working together easy. Provide it service and support without the cost and complexity of traditional itsm solutions. Jira service desk integrates directly with jira atlassian s issue management software used by more than 22 000 teams worldwide.